Orders take 2-3 business days for processing. Once your order has processed, shipping is dependent on location and shipping method. On average, domestic orders with standard shipping will take anywhere between 15-45 business days to arrive depending on location and stock. International orders will take anywhere from 2-3 weeks arrival time after order has been processed however, any issues with customs are out of our control. Express shipping of international orders through DHL carrier take 1-3 days arrival time after order has been been processed however, any issues with customs are out of control.
Can I choose a faster shipping method other than standard shipping?
Yes. There are other shipping methods available so the order can be shipped faster. At checkout you will be redirected to shipping method page so the desired shipping method is selected. FYI: Shipping prices will differ depending on the desired shipping method chosen at check out proceedings.
When will I receive a tracking number for my order?
International orders ship out between 5 days of order being processed. International orders will take anywhere from 2-3 weeks arrival time after order has been processed and can be tracked through out the entire shipping period. A tracking number and information will be provided to customer through email once order has been processed and shipped.
What happens if I am dissatisfied with my order once I receive it. Will I get a refund?
We will make every effort to resolve any and all issues that the customer bring to our attention. However, If the customer is dissatisfied due to damage of item then customer must provide detailed information and pictures that show damage of item with in 30 days of receiving shipment. Customer has to email detailed explanation and pictures to firstname.lastname@example.org. Once information and pictures have been reviewed a resolution will be offered to accommodate customer's dissatisfaction. Please be advised that a full refund may not be returned unless dispute deems necessary. A shipping fee is required for the return of item. When shipping is returned and received back at return destination, 216 W Fort Toulouse Road P.O. Box 764 Wetumpka Alabama 36092, a refund will be applied back in the account used for purchase. Note* please refer to our refund policy prior to checkout.